The customer is the core of any business and to succeed in industry, it is very vital to understand customer needs before initiating any sales or marketing strategy. The absence of an absolute customer understanding is also an often-cited reason for poor retention ratings and lower customer satisfaction. The Distribution and Logistics industry is an ever-evolving space and constantly witnesses rising consumer expectations.
At ESK India, we believe that customer service is of paramount importance and as important as investing in other areas like IT, Warehousing and Fleet Management systems. Accordingly, we strive for excellence in providing world class customer support for all our clients.
The first interaction customers make with any company is often through their website. Accordingly, we make this an easy-to-use experience with our website and provide proper navigation with non-destructive page elements as a mark of a simple, clean and efficient design for all our customers.
With regard to any assistance and at any given hour, we have facilitated effective interaction for all our customers with our team. A range of options including email, social media portals and phone numbers have been provided and the queries are swiftly catered to, solving every query within 24-48 hours.
Customers only trust someone they can rely on when they face problems with a given product or service and the quality of customer support can make or break any given business.
Engineers at ESK India realize the importance effective support and believe in swift action and addressing every problem to the customer’s paramount satisfaction.
The unmatched support at ESK India is provided through the following means:
By implementing an integrated system to analyze purchasing history and product preferences, we make it’s easier to segment specific customers more precisely and thereby avoid providing irrelevant information, while also ensuring that customers know what they’re purchasing.
At ESK India, we look at information technology as an expense, which cannot be avoided. With a comprehensive Microsoft Dynamics solution of our ERP system, we have integrated CRM, order entry, inventory management, fulfillment, shipping, financials and business intelligence reporting to help get information and goods where they are needed— and swiftly. By getting immediate feedback on business performance, automating manual procedures, eliminating re-keying of data and improving replenishment decisions, we are able to process orders more quickly, improve fill rates, get better returns on inventory investment and customer satisfaction. This process ensures that a healthy relationship and a good impression is maintained with the customers from the very beginning.